Data and texting not working, "billing cycle" stuck on last month

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  • Updated 2 years ago
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  • (Edited)
As of August 11(start of new billing cycle), I am unable to use data or send/receive texts. Though I can send myself texts and I got a couple from koodo recently.

Oddly, in my Settings > Networks > Mobile data, the billing cycle dropdown is set to "Jul 11 - Aug 10", and there is no option for Aug-11 - Sep 10, as it should be set to..
On koodo self-serve, it shows 0/100 MB of data used this month, 0 texts, etc.

 Mobile data isn't blocked, and it is turned on. I tried turning the phone on/off, removing the battery and sd card, nothing worked.

Edit: One other thing to add, that might be related. On August 11th I accidentally used up all my data rapidly and so it was blocked automatically by Koodo, as usual. But on the 12th I did get a text saying it was unblocked due to a new billing cycle and such.
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Matthew White

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Posted 2 years ago

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Tayeb A, Employee

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Hey Mattew :)

It seems you also contacted us by email and we replied this morning. For added convenience and since we cannot disclose account related information here, feel free to send us a Private Message on Facebook or a Direct Message on Twitter, if you have more account related questions.

Thank you Matthew!