data and phone numbers lost

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  • Updated 2 years ago
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mellanyburyska

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Posted 2 years ago

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Timo Tuokkola, Mobile Master

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Can you be more specific, please?
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mellanyburyska

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Yes. My husbands phone has shut off on its own twice loosing his data and contact info. It eventually turns on again but all gone. Why is it doing this and what can be done?
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David, Mobile Master

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Those items should be saved as soon as he exits the App, unless the phone is shutting down while he in the midst of inputting information when the phone shuts down.  

If the phone is shutting down on its own, either the battery need to be charged, or there is a problem with the phone. IF less than a year old, it should be covered by the manufacturer's warranty. A Koodo booth can help with sending to the manufacturer for assessment and repair.