Cyclic network drop

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  • Updated 4 years ago
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My network connection will connect for about 5 seconds then drop to zero bars for about 5 seconds then start to connect again, and so on and so on... Is this the network (don't think so since my wife's phone is working just fine on Koodo), my sim card or my phone (3 month old nexus 5). I'm on prepay and maybe coincidentally my base plan auto renewed today.
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Bryan Hemphill

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Posted 4 years ago

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Jonathan I, Mobile Master

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Have you tried turning off your Nexus, taking out the SIM for about a minute, and then rebooting it? That will fix intermittent connectivity issues.

Also just do a quick test by putting your wife's SIM card in your phone. If hers works right away but is dropping out on your SIM card then you know it's a defective SIM, but if it still flickers, then it could be the SIM reader going kaput and should be sent out for repair.
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Philippe Gauthier

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It's not an "intermittent" problem, it's not a SIM problem and seems less and less to be a phone problem. Changing this variables obviously does not fix the problem. The only positive thing to far is that the time "windows" where the phone will get a data connection are getting longer, like if the people at Koodo/Telus are fixing the configuration on their side.
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PD

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time for the Galaxy S5
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Philippe Gauthier

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This is exactly the same problems I have with my phone. This is the first revision of the Nexus 5, bought directly from Google. All the settings are correct (verified by Koodo staff). Exchanging the SIM card with another Koodo SIM card did not have any positive effect. Sometimes I get a connection just long enough to get an SMS.

I'm wiping the phone and on the process of requesting a RMA from Google if it doesn't work, just in case it's a solved hardware incompatibility or any kind of defect. My instinct tells me that there is some wrong configuration in the Koodo network and the Nexus 5 is picking that.
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Mike Pelley

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My Nexus 5 was working just fine until Friday afternoon. Something HAD to have changed. I'm in St. John's, NL..
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Mike Pelley

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I have exactly the same problem that started on Friday, June 6th, in St. John's, NL. I have a Google Nexus 5. Everything was fine and then on Friday afternoon I have some signal, then no signal. LTE and then no LTE. And NO data.

Everything was fine up until Friday afternoon....
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Mike Pelley

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I have a ticket number and Koodo is checking for antenna/tower maintenance. Like Philippe above Koodo verified that my account was correctly configured.
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Gsoul

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Keep us updated. Moto G here having this same issue. Happening now, as well as earlier today, with the very first occurrence yesterday.
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Mike Pelley

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It seems like is has been fixed as of Monday morning. LTE (or HSPA is some areas) is fine and no up-and-down signal bars. ...and the phone isn't trying to cook my leg :-)
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Philippe Gauthier

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I started being able to use the phone late Sunday whan it started connecting at 3G or HSPA rates (even in areas where I commonly got LTE rates). Today it seems to start being able to connect to LTE. I see no problems with the signal strength, though.

Is anyone official from Koodo actually reading these posts or am I losing (more of) my time?
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Eric Green

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Seems to be restored here for now too
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Ahmad

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I find this a frequent occurrence when you set your phone to choose LTE as its first network. Always going in and out between LTE and '4G'(3G)
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Krissinda Kendall

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Im still down to 2 bars on my phone....when all along i was getting full 4 bars
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Bryan Hemphill

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This problem resolved itself after about 8 or so hours. It seemed like it was going to be fine then about 24 hours after the first time it happened it started again. Again it has resolved itself after only 3-4 hours this time. I also noted that when it is doing this cycling connect/drop network, there is a spot on the back of the phone about 15mm to the right and 10mm down from the camera lens that gets quite hot. I can feel it when the phone is in my pocket. Whole phone is same temperature when connected constantly. This must be where the cell radio is. Just not sure if it is the phone stressing because it is constantly trying to connect or that it is constantly trying to connect because the phone is malfunctioning. Good (sorry) to hear that others may be having same problem at exactly the same times.
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Mike Pelley

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I had the same thing happen on Friday afternoon. I started noticing the phone getting quite hot in my pocket and then I noticed the network cycling and no data...
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Wei Yu

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I had exactly same issue since 2 weeks ago
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Mike Pelley

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Did it fix itself? I hope, I hope...
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Eric Green

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2 year old Nexus 4 (4.4.3) and a Moto G (4.4.2) both doing the same thing... 3G then H+ then no signal, and so on... works sometimes, then back to cycling
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Andrew Tuplin

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Me too. My Moto G started doing this today. I can pop my wife's SIM in and everything is fine. But if I put my SIM in her N4, cycles between H+ and 3G with no data.
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Daniel Bradshaw

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Same problem, but using a Droid 4 (4.4.3) in Kamloops, BC.

Have reverted ROM to backup (4.4.2) where data worked fine just in-case it was something I broke, still no good. It just continually disconnects and reconnects the mobile data.
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Eric Green

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Yeah I was thinking the same thing by using the old .98 radio instead but then I noticed my girlfriends stock Moto G was behaving the same

Here's a video of the issue

https://www.facebook.com/photo.php?v=...

Kingston, Ontario btw
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Mike Pelley

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Yep. Same thing here except it just LTE just comes on and then goes off. Strange how the signal power goes up and down. Maybe someone who knows how cellular works can explain that...
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Mike Pelley

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I was thinking that the 4.4.3 update did it as well. I was digging around to roll-back the ROMs but have not found out how yet (without rooting, etc... Can you post a link of how to do this just in case us Nexus 5 users have to.. Grrrrr....). Nice, I guess, to see that 4.4.2 still has the same issues.
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Eric Green

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Its not 4.4.3.. As data works perfectly periodically then back to same issue, but no need to root, just boot loader unlock and flash older factory image.. But like I said its 99% more likely a network issue
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Tom O'Neil

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Having the same issue in Fort McMurray. Glad to see I am not the only one and that it is not just the Nexus 5. I was convinced it was related to the roll out of 4.4.3. My phone is hot on the back, similar to what Bryan described. I believe this is draining my battery faster than normal as well.
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Allan Lee

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Having same issue here in GTA, galaxy s3, on Koodo prepaid
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Allan Lee

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Having same issue here in GTA, galaxy s3, on Koodo prepaid. Curious, no Koodo Staff answering our questions.....
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Krissinda Kendall

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i have a samsung galaxy s3 and i had a 2 bar drop in my phone the past few weeks ... and no one seems to have a answer for it
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Mike Pelley

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I have a sort-of update... I was outside of the greater St. John's Metro Area where Telus piggy-backs on Bell (I believe, based upon the various online maps of cell phone towers - there is apparently only ONE Telus tower in the St. John's Metro area...) and my data returned. Tech support for Koodo noted that my ticket was to see if there was maintenance ongoing.

So.... It looks like there is something going on with Koodo...
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sarath

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here i also had the same problem
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mathewjohn

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i had a 2 bar drop in my phone the past few weeks ...
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mathewjohn

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Did it fix itself? I hope, I hope...
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Eric Green

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seems so
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Bryan Hemphill

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Yes, this problem remedied itself. I suspect it was some network problems from Koodo that the Nexus 5 didn't handle well. My wife had no problems with her iPhone 4s. Problem came and went for 3 days, Friday, Saturday and Sunday. By Monday the problem was gone and it hasn't returned since. Fingers crossed that this doesn't happen again!
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mangi

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time for the Galaxy S5

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