Cutting calls and failed texts

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  • Updated 5 years ago
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I have a galaxy ace and the last few times I have tried to make/receive a phone call the call always seems to drop. I can here the person on the other side, but they cannot hear me. I always check my signal and have at least one bar, if not 2 or 3. There are often times where I have text messages that fail as well. What can I do to solve this problem?
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Meghan1386

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Posted 5 years ago

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John Burke, Mobile Master

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1 bar should be enough ... though definitely not ideal.

Are you using the Dialer & SMS Apps that came with the phone?
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Meghan1386

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Yes, mostly because the phone has so little memory I can only fit a couple apps on it.
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Yannick

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Hi Meghan, I suggest that you contact our technical support over the phone. That way, we'll check whether the issue comes from the handset or something else. We can be reached at 1-866-995-6636 from a landline, #6. Thank you!

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Meghan1386

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Thanks, I'll do that tomorrow

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