customer service not reachable?

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  • Updated 4 years ago
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I don't seem to be able to call customer service... 1-866-995-6636. Anyone has an idea why? There is just a short tone and then the call is aborted.
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StefanKarlW

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Posted 4 years ago

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Jonathan I, Mobile Master

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Well they are closed right now in the EST zone... but usually you can get through the initial menu and then you'll hear a message.
(Edited)
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StefanKarlW

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Yes, I know the are closed now (EST time here as well), but I should be able to get through, but it seems to not even be able to actually make a phone call.
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Jonathan I, Mobile Master

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Can you call anyone else without issue?
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StefanKarlW

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Yes, I made a call before that and tried just now as well.
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Yannick

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Hi Stefan, that's odd! I tried and it's working. Can you call other toll-free numbers? Were you able to reach us this morning? If you have a Koodo phone, you can call us at *611. We can also answer your questions here or by email: http://koo.do/YqucV0. Thank you!

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