Archived and Closed
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She then discovered there is no Koodo coverage in two of three places she needs to use her phone. She went to a Koodo store and was told there is nothing that Koodo can do to help her. (It's past the 14 day return date because she went on vacation the day after she bought the phone so didn't even use it for over two weeks). She likes the Koodo plan, but she can't use it where she needs to. She then phoned customer service and the rep told her she can cancel her services at the end of the month (end of the billing cycle), but Koodo won't give her a refund or unlock her phone. To top it off, Koodo won't unlock her phone for 90 days starting now because Koodo made a mistake spelling her name so her automatic payment did not go through.
This is not good customer service and I feel really bad because I recommended she use Koodo.