customer care doesn't

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

just wrote Koodo customer care, they had problem porting my number texted me to call them changed something to my sim only (added) changed my telephone number and didnt bother to tell me....customer care I pay my bill and find out why so few calls stay away from company that screws u and then doesnt tell you? My number was mine for over 4 years and they "f'ed this up" I dont think its a local number...oh BTW I just received the letter dated march 17th about calling customer care
Photo of Paul James Penasse

Paul James Penasse

  • 100 Points 100 badge 2x thumb
  • pissed

Posted 5 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 143,064 Points 100k badge 2x thumb
Hi Paul, ack! Sounds like you got the rough end of a stick! So how come they changed your phone number all of a sudden, was that a mistake? Anyway you better call them (instead of just writing, though it's good to vent) and have them sort it for you... I too hate it when things go wrong like that :(
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb can we help you here?

What was the problem with the port?
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,676 Points 100k badge 2x thumb
When porting a number there are two possible outcomes: number is ported over and becomes a koodo number or there is a problem and the number remains the property of the old provider. Which company were you porting from? Yesterday, at least, Bell was having issues completing ports because their systems were down.
Photo of RudyW


  • 21,890 Points 20k badge 2x thumb
You never explained how your number was "lost". What did the rep tell you?
Photo of Djenneka


  • 2,122 Points 2k badge 2x thumb
Mr. Paul, your best option is to find out what happens for the port process to fail.
- Was the number still active with the old provider?
- Have you provided the correct account number of the old provider to koodo?
If your answer to those 2 questions are yes, then you need to inquire more about by contacting customer service via *611 or 1-866-995-6636

This conversation is no longer open for comments or replies.