Customer unsatisfy

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  • Question
  • Updated 4 months ago
Why if i leave Canada on November 20 and i said that i return on March 20 so i put my cell on seasonal hold and today i saw that i have to pay on February 23 $101.70
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Luis Delgado

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Posted 4 months ago

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Dinh, Mobile Master

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Hi Luis,
How did you request your seasonal hold? any confirmation in your selfserve or email? With seasonal hold, you still are responsible for any Tab charges (if you have during the seasonal hold) + $15/m.

Also, did you have any outstanding balance before doing that?
(Edited)
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Paul Deschamps, Mobile Master

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Download your pdf bills and it will show what you were charged for. If you can't understand them post screen shots of them here with your personal data removed and we should be able to figure it out with you where the charges are from.
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Luis Delgado

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I didn't used my cell since November 20
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Dinh, Mobile Master

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So you didn't call Koodo or send message to their facebook to request a hold?

In that case, they still charged you as you were on a monthly contract. The service would continue doesn't matter if you used it or not.
(Edited)
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Luis Delgado

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I received an email confirmation reference #: 150243252
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Luis Delgado

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I received an email confirmation reference #: 150243252
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Dinh, Mobile Master

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@Luis, So you got a Tab large on your plan?
if so, you were charged $21 + $15 per month during the seasonal hold.
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Mayumi, Mobile Master

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Check your PDF on your Ebill.
It seems like $15 Seasonal hold + $21 Tab fee = $36 x 3 month.
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Luis Delgado

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Dinh, Mobile Master

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@Luis,
I think there was something wrong about the account number there. In your email about the seasonal hold. The account ending was ****465.

However, the bill you received was for the account ending in ****825.

Can you check if you have different accounts or something else was wrong there.
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Luis Delgado

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Thank you so much everything is good you made me check again and everything is good I'm sorry
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Mayumi, Mobile Master

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Great to know everything is good now.
No need to say sorry for asking question :)
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zlatanlex

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