Customer Service Through WhatsApp

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  • Updated 1 year ago
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We already have facebook & twitter. Would be cool to contact customer service via WhatsApp as well. It's becoming an increasingly popular means of communication via social media, and for those with slow/limited/roaming access to data/wifi, WhatsApp uses minimal data and is still fairly fast.

Either that or add chat support in the Koodo self-serve app!

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Posted 1 year ago

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Robert, Mobile Master

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With Koodo's new chatbot system, I don't think there's a need to go with WhatsApp. I'm sure that FB > WhatsApp in term of how many people use it in Koodo's database. 

So adding another way to contact Koodo will, IMO, confuse more people then it will help.

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