Customer Service/Support via text messaging

  • 2
  • Idea
  • Updated 4 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

SMS Customer support with real people, not automated responses. Be able to text your support questions so you don't have to wait on hold over the phone. You can go about your day while support gets back to you via SMS, as if you're texting another friend in your phone.
Photo of Doug MacKendrick

Doug MacKendrick

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
or you can post your question on the Koodo Community :)
Photo of Doug MacKendrick

Doug MacKendrick

  • 90 Points 75 badge 2x thumb
Absolutely - but what if you have no internet access and have a question you want answered. Text messaging is a cheaper and quicker tool then getting online - not to replace the community but to add another servicing channel
Photo of Mike Sheehan

Mike Sheehan

  • 1,710 Points 1k badge 2x thumb
Many people do not provide enough technical info (or occasionally too much personal info) here. The internet access point seems valid to me. This idea deserves more consideration, IMHO.
Photo of Melissa Clavet

Melissa Clavet

  • 82 Points 75 badge 2x thumb
I am new to koodo and trying to pay my first bill using the app on my phone. I am entering my visa info, same visa I signed up with and there is money available, however the app won't accept my payment. Not sure what to do or if this is even the place to ask this question?
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
Does the address on your credit card match your Koodo account?

Is it a Canadian credit card?

Answers to both of there questions need to be yes for it to work

This conversation is no longer open for comments or replies.