customer service

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  • Updated 1 year ago
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WHY CAN'T I SIGN IN TO CHANGE PHONES.  ALL I GET IS A BLANK SCREEN????????
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Donald R MacLeod

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  • ANGRY

Posted 1 year ago

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Goran, Mobile Master

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Do you mean swap Sims? Have you tried clearing browser cache, a different browser, accessing in a private or incognito tab? Anything else you've tried?
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Bernard, Official Rep

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Donald, you have 2 separate accounts with the same email address. Once account was deactivated lat 2016. The, presumably new account from April, is not properly set up. Looks like you have 2 different email addresses only differing in letter. I see you already called and a follow maybe necessary since you will need to buy a separate SIM card. When you call back make sure the rep helps fixing your self serve profile too to avoid future issues. 

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