Customer satisfaction

  • 1
  • Idea
  • Updated 3 years ago
If possible set up customer service for 24 hours 7 days a week specialy for live chat so customer can ask their question anytime in any kind of situation
Photo of Roger Chahal

Roger Chahal

  • 70 Points
  • confident

Posted 3 years ago

  • 1
Photo of Mike Sheehan

Mike Sheehan

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I imagine cost would be prohibitive.
Photo of Sophia

Sophia, Mobile Master

  • 140,672 Points 100k badge 2x thumb
We've got this community - always awake and ready to answer anything in seconds :D
The impossible we answer immediately, miracles take a little longer :)
Photo of Jack Yonge

Jack Yonge

  • 2,350 Points 2k badge 2x thumb
I`d rather pay less for my service and have the current level of service. Koodo does a good job of self-service tools, including this community.
Photo of John Lee

John Lee

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That's why we got this communiitttyyyyyyy. It's basically 24/7 Customer Support.
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
I don't agree with having 24/7 support as that might be too expensive and the wait times would be long since not as many people do overnights but I do agree extending the hours by a little. Maybe add an hour to opening and closing.