Customer Retention efforts?? NO promos available to existing customers...

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  • Updated 3 years ago
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What is the incentive for customers to upgrade their phones if all the PROMOS are for NEW activations only??? Very irritating... I want to upgrade but none of the promos are applicable... I'm considering going elsewhere...
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Posted 3 years ago

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Hi Margie,
Technically, there is one promo on now that you would qualify for... if you wanted to upgrade your phone to an Iphone 4S, you would get $50 worth of accessories, and two $50 Prepaid Visa cards. Though with the phone being as old as it is, it may or may not be worth it :). Of course, if your Tab is in the positive, that's an incentive of sorts for getting a new phone as well....Koodo is rewarding your loyalty to them by making your next phone a little cheaper for you!

Sorry there isn't more Margie, but it's better than nothing :).
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Who wants to "upgrade" to an iphone 4 though? They are a few months away of being obsolete like the iphone 3 is now.
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Ivan, Mobile Master

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For some people, an iPhone 4 would be an upgrade.
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All the plan promos available to existing customers just like new ones. And just like the previous poster use your tab to make your next phone less expensive.
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Dennis, Mobile Master

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The incentive to stay with Koodo is that there is a very good chance that your 2 year old plan is a lot better than any current plan. Even with a phone promo, you are better off over a two year period to pay more for your phone on your awesome plan than to switch to a poor plan but get a great deal on a phone
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Ivan, Mobile Master

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I'm just not sure where you can go. "Elsewhere" isn't any friendlier price-wise than Koodo, unless you have a 4th player in your market.

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