Customer for 3 years, new line activated. Can I put it on seasonal hold?

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  • Question
  • Updated 9 months ago
Old account, new line. 

Called in before I purchased phone - rep on phone told me it was 100% possible. (Was in-store when this rep said yes) Bought phone, called in after to put it on seasonal hold next rep said it wasn't possible. 

Now myself, and the store advisor are extremely frustrated as they're going to have to cancel this sale now, and I'm going to lose out on the promotion as the person who this phone is for won't be back for roughly 32 days. 

Any suggestions? 
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John

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Posted 9 months ago

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Mayumi, Mobile Master

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