Customer Experience Survey Not Working - Digicert Error

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  • Question
  • Updated 3 years ago
  • Answered
A few days ago I contacted Koodo customer support, and they were able to resolve my issue.

I recently received a Customer Experience Survey in my email, however when I attempt to start the survey, a Digicert popup message appears, stating: "An unexpected error has occurred. We apologize for this inconvenience. If you continue to receive this error, please contact our support team by phone at 800-896-7973 or email at"

I have tried 4xDifferent browsers on 2xComputers, so it appears to be a server/SSL issue (Certificate info is: "The identity of this website has been verified by ____ CA but does not have public audit records")
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Bob Burnquest

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Posted 3 years ago

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Jordan Stevens

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Hi Bob!

Thanks for reaching out. I really appreciate you taking the time to let us know about this. It means a lot since you were trying to provide us with feedback in the first place!

I'm going to forward this the our team here to take a look into this.
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Tayeb A, Employee

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Hey Bob,

We contacted our team and a fix should be available very soon. In the meantime, you can use this link: and select "Social Media" to send us your valuable feedback.

We are continuously looking for ways to improve the quality of our service and your comments are important to us!

Have a great weekend!
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Hi Bob, great news! This has been fixed :) Thanks for flagging it to us! If you wish, send us an email with your contact info and we'll send you another link. You can use this link: Please select the category "Social Media" so we can find your email faster. Thank you and have a great day!

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