customer center

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  • Question
  • Updated 2 years ago
  • Answered
what time does koodo call center work?

I need to connect them, but  I can't connect now.
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Sophia

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Posted 2 years ago

  • 1
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Sophia, Mobile Master

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What do you need to know, Sophia? Can we help?
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Sophia, Mobile Master

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YIPPEEEEE I want another Sophia to be on prepaid :) I am on it too and I love it!

As others have pointed out, you will need a prepaid SIM card - sorry.... :(

After you get a SIM card, post here again and we'll talk you through setting it up. No need to call Koodo... you can do it alone. 

This is the link you will need: https://activateprepaid.koodomobile.com/

Sorry you received wrong information!
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Sophia

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ok, thank you

after I change to prepaid plan,  post-plan(monthly plan) will cancel automatically?

or I have to request cancel to koodo clerk?

And, I want to keep my phone number. Is it available? 
   
(Edited)
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Sophia, Mobile Master

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What you need to do is transfer your number to prepaid. Your monthly plan will be cancelled automatically, no need to call them or cancel. You will receive one final bill and if you have a TAB (if you got a phone), you will need to pay that too. That's all :)
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Sophia

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I have a last question
If I pay for 500minute on prepaid phone,
If I could't use all minutes, can I use all minutes until use all remain minutes? and, I don't need to pay anymore for booster option? 
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Timo Tuokkola, Mobile Master

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Boosters do not expire as long as your monthly base plan is paid for.
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Chadwick, Mobile Master

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9 pm local time. As Sophia said we can try and help you