My daughter's iphone no longer works and we have $0 owing on the tab. SHe has a cheap plan with little data. ($40/mo) Can we add a new phone (or refurbished) to her plan and how can I find out how much more that would cost?
Log into your self serve account and then access the webstore from there and you'll see your options as you pick a phone and follow through with the purchase, you should be able to find one for $0 on the tab or pay more upfront.
You can also purchase a new phone from a used goods site like eBay / craigslist or Kijiji ect and as long as its a koodo or Telus phone or an unlocked and compatible phone you'll be able to pop in your old SIM card if it fits and away you go.
Or if it's a different size you'll just need to visit your local Koodo kiosk for a new SIM Card for it.