Current Billing Info

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  • Question
  • Updated 2 weeks ago
I want to see my current February bill, but it is only showing January's bill.....any idea why?
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Tracey Gowland

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Posted 3 months ago

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Timo Tuokkola, Mobile Master

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Probably because the next bill has not been generated yet. What day does your billing cycle end?
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Tracey Gowland

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Feb 28
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Timo Tuokkola, Mobile Master

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It usually takes 3-5 business days after your billing cycle ends for your bill to be processed.
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Frank Warren

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i cant fine my e billing it say to click view but i still dont see it
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Dinh, Mobile Master

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hi Frank,
What is your current plan? 5167 meant $51.67? Can you check page 3 of your pdf bill. what did it say there?

Koodo doesn't have unlimited US calling, I believe. Did you buy a US calling add-on (1000minutes for $10) or something for your plan?
(Edited)
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Mats

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There are no unlimited Canada and USA plans. Look for any roaming charges and that should explain why your bill is higher than usual.
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Frank Warren

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my current bill is always 3154 not 5167 no i didnt buy any us calling card and i have never missed any payments my currents are always 3154  except for this may it says 5167 my bill is always 3154 thank you 
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Mats

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Did you look on page 3 of your bill as Dinh asked you to do Frank? That should show you why your bill is higher than normal.
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Dinh, Mobile Master

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Frank,
what are "3154" and "5167"? Where did you see it?
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rikkster, Mobile Master

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Hi Frank,

Any chance you could post a screenshot of page three of this months e-bill or a previous one? Please do not include any information that personally identifies you, (e.g. address, phone number).