current balance

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  • Question
  • Updated 2 years ago
  • Answered
My transaction history showed that I have 40$ in my account. But when I active base plan 35$ it still says that I don't have enough money for active this plan.
My phone number is 438 345 8296
What wrong?
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Lih Vũ

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Posted 2 years ago

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Robert, Mobile Master

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Have you added the taxes?
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Sophia, Mobile Master

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What does the first page (when you log in) show as your current balance, Lih Vu?
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Lih Vũ

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The first page when I log in shows current balance: 0$ while the transaction history is 40$ in my account.
I already purchased voucher with taxes. But when I tried topping up my account it said my pin number cannot be proceeded.
Maybe tomorrow I will go to koodo shop asking for reactive my base plan.