• 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866

if i have 200 credit limit why are you cutting me off before i get to that amount? also made a payment 3 days ago, i know it is holidays but you are a company that deals with the public and someone should be in your office 24/7/365
Photo of John Heidt

John Heidt

  • 70 Points

Posted 5 years ago

  • 1
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
Nobody here has access to your specific account information. Please call Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
If you have any unbilled amount that will add towards the $200 as well. Your total outstanding cannot be more than that. That's how they work it.

Say you had a bill that was $150 last month. If you paid $50 but you used an addtional $150 that would put you over the limit of $200 at which point they cut you off. Presumably for your own good. :-) HAve you checked your usage on their app to know where you stand?
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
Also, Koodo generally sends you a text once your at 75% and 100% of your spending cap. So as stated above it considers the past due balance if any owing plus the total unbilled charges. I'd contact customer service to report your payment & as well as make further payment arrangements.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,506 Points 100k badge 2x thumb
Just wanted to add that that the $200 spending cap does not mean that you can let your balance get up to $200 before you have to make a payment. Your account can still be suspended for a past due balance as well.

This conversation is no longer open for comments or replies.