CRTC code of conduct

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  • Updated 5 years ago
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Just on the phone with KooDo asking for my free unlock of my Samsung Galaxy Ace phone as per the CRTC mandate and they refused wanted $50 for the service. I tried to have their retention department see that IT WAS IN THEIR INTEREST TO KEEP ME AS A CUSTOMER but alas they are not interested. So I will be shopping for another company that will meet my needs . Please refer this up the food chain as I will be posting on various web sites how wrong this is.
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ron.white

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Posted 5 years ago

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Dennis, Mobile Master

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The code of conduct takes effect In December
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Sophia, Mobile Master

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Koodo does not have a retention department, they offer low (ish, as far as that is possible in Canada) rates for all their customers, new and old. Be glad of that...

You can choose to unlock your phone with any third party for cheaper than $50, I don't see the need to leave Koodo over that because they won't do it for free. I don't understand your reasoning anyway... the CRTC mandate has not gone through yet, and apart from that there is no mention of companies having to unlock for FREE even then. They just have to do it after 3 months... I would imagine Koodo won't offer it for free even then.

I am pretty sure no company will accept ultimatums like that anyway, so I wish you happy shopping :D
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ron.white

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" You can choose to unlock your phone with any third party for cheaper than $50 "
Yes best quote was $35 but still it is the principal of the idea that cost them nothing to do to keep a happy customer ....

"Allows consumers to have their cellphones unlocked after 90 days, or immediately if the device is paid for in full. - CRTC quote .

I think there sister company Telus will open their arms and give me a NOKIA 620 Win8 phone on a tab which will allow updates till the cows come home :)
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RudyW

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You can unlock an ace yourself for $5-$10 Ron. Why go into all this trouble, when you can make life easier? Anywhere else you go a free phpne will still mean a contract for you, you are not actually ahead.
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Dennis, Mobile Master

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LOL @ Sophia... That was funny!
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ron.white

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I have tried a cheap place with paypal and they said they could not unlock my KooDo phone Samsung Galaxy Ace and returned money. If you know a place for sure send an email with link. ron.white@gmail.com thanks.
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MatB

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Here is one already used honest site: www.unlock-code-express.com
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ron.white

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Unfortunately they returned funds as they could not unlock my Samsung Galaxy Ace phone.
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Dennis, Mobile Master

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Good luck officially unlocking an iphone for under $50. I have been searching for months
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Boolanger

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Hi Ron

I'm sorry you miss understood what the CRTC said today. Even on the vague quotes that have been going around it still mentions that this doesn't take effect until December.

Even if it was in effect now you would still need to pay the 50$. As it is only for new customer that the CRTC ruling is for and even then it says nothing about free. What it does say it that the unlock fee will need to be in the contract when the customer signs up and that is the charge for unlocking.

Here are the full terms of unlocking that go in effect in December.

Unlocks
Commission’s determinations
168. In light of the above, the Commission finds that a WSP that provides a locked device to a customer as part of a wireless service contract must, (i) if the device is subsidized, unlock the device, or give the customer the means to unlock the device, upon request, at the rate specified by the WSP, no later than 90 calendar days after the contract start date; and (ii) if the device is unsubsidized, unlock the device, or give the customer the means to unlock the device, upon request, at the rate specified by the WSP at any time during the contract. The rate for the WSP’s unlocking service must be clearly stated in the written contract and the Critical Information Summary.
169. The Commission determines that this requirement applies to prepaid services in cases where a device is provided by the WSP.
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Ahmad

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Ron,

Rules don't go into effect until Dec 2, 2013.
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Sherlock Holmes

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*blames Koodo for not following CRTC regulations, CRTC regulations not yet in effect*

seems legit.

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