CRTC intervention over phones locked that were not under contract.

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  • Updated 3 years ago
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  • (Edited)
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I went to CRTC about phones being locked without my knowledge / consent. I was told only phones acquired under contract / subsidization are allowed to be locked and only for the duration of the contract. With only 1 of 3 phones having been under contract that had been fully paid off all were unlocked (for free) within hours of CRTC intervention.
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Rob

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Posted 3 years ago

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Ahmad

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Do you have a question or a story?

Thats not how it works though.
(Edited)
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Jonathan I, Mobile Master

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Subsidized or not, phones from a carrier are locked. They can unlock them instantly if you buy it without a plan, but it costs a fee. There's no law against this. Sorry, my friend.

You alternative is to find someone in eBay or cellunlocker.net to do it for you. I've gotten unlock codes as low as $4. Prices vary by manufacturer, age of device, model #, etc. You give them your IMEI and they tell you the price. It usually ends up being cheaper than a carrier unlock (except iPhones).
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Dennis, Mobile Master

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Section F, Item 1 of the CRTC wireless code clarifies this Rob.  Check out the link for your reference

http://www.crtc.gc.ca/eng/info_sht/t14.htm
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Spence

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Exactly Dennis, I was looking at that as well.
Rob, not sure why they would unlock your device for free.. There is a standard charge. And carrier cellphones came locked. Why would you be surprised about this?
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Dennis, Mobile Master

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Well if you bring your own device, Koodo doesn't lock it. They only lock their own devices they sell (except nexus phones)
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Rob

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That's awesome. That's exactly how it is supposed to work everywhere. The other carrier locked all my phones. Do you happen to work for koodo?

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Dennis, Mobile Master

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If the other carrier locked Kk your phones then it means you got the phones from them.
If you bring an unlocked phone the carrier doesn't relock it.

Nope I am not an employee of Koodo. My views are my own. Koodo does some some things well and and some things very poorly
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Rob

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One phone was under contract originally(obligation period completed) , one purchased outright from them and one purchased elsewhere and activated with them, They refused to unlock them until CRTC got involved.
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Dennis, Mobile Master

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Well the first 2 they are legally suppose to unlock for a fee of their choosing.

The one purchased elsewhere (if it was an unlocked phone) would not have been able to be re locked. Maybe you bought a carrier phone from somewhere else so it was locked all along with out you being aware
(Edited)
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EverettC

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CRTC doesn't say it should be free to unlock. However, I agree that it should be free.
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Ahmad

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Evertt, its awesome to see newer community members contributing but please remember to look at the date of the post you're replying to. This thread is over 3 weeks old and not relevant to anyone. We don't want to bring up old threads so people with real questions than need to be answered can be assisted :)

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