credit card

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can't enter my cc... what are my options ???
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Caroline Baril

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Posted 5 years ago

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Camilo_A

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Hi there Caroline... I guess you are trying this on the Self Service account... Question for you, does the Last Name and Postal Code on the Credit Card match the information on your Koodo account?

What is the message you receive?
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Caroline Baril

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They do :-(
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Camilo_A

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Ok, so if the system is not taking your Credit Card, and the info matches on both your Credit Card and Account, the you may call Customer Service, there is a form to fill out so we can register your Credit Card on the system so you can make the payments...

Just to add, Prepaid Credit Cards, Debit Visa cards are not taken... and International Credit Cards will work but have to be registered first with the same form....
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Caroline Baril

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Thanks ! I'll call them tomorrow ;-)

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