Credit Balance

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  • Question
  • Updated 4 years ago
  • Answered
I am having a bit of a problem, indeed. I have a credit balance on my account and really no clue how it got there, I assumed overpayment but have no records of making an overpayment. I was wondering if anyone may have some ideas as to what is going on here?
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Jon MacDougall

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Posted 4 years ago

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Jonathan I, Mobile Master

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Couldn't tell ya. Are you sure it's a credit on your account or your Tab balance?
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Jon MacDougall

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It's on my account it says -250

And that I owe 0 dollars.
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John Burke, Mobile Master

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If you hover your mouse over "My Account" in the upper right corner of the window, it should expand.
Does it say "Your tab balance is: -250"?
If so, it means you owe 250$ on your Tab.
When you joined Koodo you likely took a phone on Tab, which is what that is.
Not to worry though, it's paid off automatically for you as you pay your monthly bills. Each month Koodo takes a portion of your bill & applies it for to towards your Tab.

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