Credit processing error canceled SIM order?

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  • Updated 2 weeks ago
So I just spoke to someone on the phone yesterday about switching from telus, to koodo. I got an email today stating theres an issue with validating any record of my credit file. Which im assuming is due to the fact I have no credit. Which i told the man on the phone.

Im nor sure if I should call back or if it will still go through regardless due to ir being a switch. But this automated issue doesnt make it any easier to try to stay a customer when it wont allow me to open a new account even though ive been with telus for 8 years... the issue being previously I was pay as you go, and then in under my grandmother's name when i got my new phone to save money.
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Olivia Theriault

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Posted 2 weeks ago

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Dennis, Mobile Master

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If it says your sim order was cancelled since you have no credit or bad credit, then you are probably out of luck.

Did the email give you any options or next steps?
(Edited)
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Olivia Theriault

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It didnt say bad credit it said it wasn't processed. So im unsure if it is that or if something else is the problem. My banking app gives me the option to check my credit score and it said there was an error there too. So it might just be my bank. OR its trying to check my grandmother's account (which my phone is currently on) with what i put into making my own account with koodo (I was told to put in MY info). Which means no my account info I have doesnt match what my phone is currently attached too. So the banking info wont line up even tho this is my phone and I give her the money for the bill.

It gave nothing but to tell me my order waa cancled. So that's why im unsure as to what to do now. My options were koodo or leave tje company completely (which was my initial plan before being convinced to go with koodo)
(Edited)
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Camilo_A

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Hi there!

Even if you are moving from Telus to Koodo, you are subject to a credit check... If after this credit check the system determines that you are not eligible for services, then the account will not be opened...

You mentioned on the post that you have no credit, so that could be the reason why the order will not be completed...

Was your TELUS account under your name?
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Olivia Theriault

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Im aware they need to check my credit. But when ive already had an account for years its a little strange to decide I cant have one from the same company when i spent almoat an hour on the phone sorting things out.

No the account was under my grandmother's name but shes leaving telus as well. So i have no choice but to leave or get an account with koodo. Im still wondering if the issue is the automated system screwing up with checking my info with my current phones account. In which case no it cant process anything because the information is not the same
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Dinh, Mobile Master

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@Olivia: If you had a credit card/driver license it should be fine. It could be a mismatch of name /address somewhere.
Did you apply for a BYOD or a Tab Plan? they have different requirements for Tab.

Also, if the Telus account was under your grandmother name, the Telus record would be in her name, not yours. As other mentioned, Koodo is still running a credit check for every new postpaid customer.
(Edited)
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Olivia Theriault

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Ive got a visa debit I use for most online purchases and bills, but at times there are certian sites that refuse to accept it, so i was thinking I may need to get a credit card in order to have it go through properly. And I have my own phone i just need the SIM card. Which I was going to get in the mail rather than travel an hour on a bus to the only koodo store near me that could set up an account the way i need. Everything was set up by a koodo rep not myself. I only provided the information and did as he told me.

It was but I waa told toprovide my own information since i was opening my own account separate from my grandmothers. So while its different information that was the point. Though i still wonder if something did go wrong with trying to create the account when my name IS on my grandmother's account even tho its under her name as a whole.
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Dennis, Mobile Master

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Did you actually try to sign up for Koodo online?
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Dinh, Mobile Master

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@Ollivia: I would try to contact Koodo again and see what the problem actually was. I would suggest through facebook (https://www.facebook.com/Koodo) to avoid the wait on phone.