Credit or no Credit when phone is lost then found

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  • Updated 3 years ago
  • Answered
I lost my phone on May 10th, but found it again on May 13th. Since I did not on my phone at all from the 10th to the 13th is it possible to get credit for those days?
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Emma Que

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Posted 3 years ago

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Mayumi, Mobile Master

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Even if you lost your phone and suspend your service for months, you still have to pay if you want to keep your account/number.
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Dennis, Mobile Master

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Just like if my house was burglarized, my cable and internet provider will not credit me for the days I was without my cable box and modem
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Mathieu Carrier

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Koodo does not offer a credit for Lost & Found and you are responsible for your monthly plan however, you may switch your plan to a 15$ a month seasonal hold so that it will be cheaper while you find yourself another phone.
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Mayumi, Mobile Master

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Seasonal hold is supposed to be offered to people who are going to traveling outside of Canada. (I know I don't think Koodo actually check if you are going to travel or not... But)
Also it's count as plan change.... so if you have old/ promo plan you won't get it back.