Credit file

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  • Question
  • Updated 3 months ago
I got message that my order was cancelled because my credit file could not be verified?
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kamor kazeem

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Posted 3 months ago

  • 1
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Dennis, Mobile Master

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Probably because your shipping address and credit cars address did not match
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Mats

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If your address or credit card info dont match then you wont be able to make a purchase. As far as what is said in this thread you will have to contact Koodo to make any changes.

https://community.koodomobile.com/koodo/topics/cant-set-up-pre-authorized-payments
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kamor kazeem

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Thanks, I just changed my address on my credit card.
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Mats

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So you can make your order now?