Credit card payment won't accept... billing address doesn't match?

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  • Updated 1 year ago
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Both the online and phone systems won't accept my credit card as payment. I get an error that the billing address doesn't match Koodo's billing address. I've just called my bank and had them change the billing address to EXACTLY match the Koodo one. It still won't work. I have used my credit card recently to pay other bills online and it works just fine. Koodo is the only one it doesn't work with.

I called Koodo customer service the other day and the rep was unable to help. She had left my case with a particular department that investigates such problems, who were supposed to call me back today, but I got no call. 

Koodo, this is crazy. I want to pay my bill. Get your shit together or I will be very happy to move my number AGAIN after only one month with your company.
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Matt Christensen

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Posted 1 year ago

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David, Mobile Master

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It might have been better to change your Koodo info. You could make a payment through your bank ( you'll need your account number) or you may need to contact Koodo to sort things, as I'm not sure how quickly changing your banking address would transfer to your credit card supplier.
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Matt Christensen

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Goran, yes I used the 8 digit number, numbers only no other characters.
David, yes I am with ATB...
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David, Mobile Master

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ATB requires a 9 digit number.
It may be listed in your self-serve, but if not, contact Koodo and they will provide an account number that will work with ATB infrastructure.
A quick search of this community will indicate a number of other ATB customers who have also had this problem with their bank.
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Matt Christensen

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I'll give Koodo a call as soon as they open, not quite 9 in Alberta. I'm hoping this resolves the issue.
While I appreciate your help David, I still find it ridiculous that I can't pay with my credit card. 
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David, Mobile Master

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I suggest trying to complete an address correction while you are chatting with the CSR.
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Matt Christensen

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Just spoke with a Koodo rep. Confirmed that my billing address does indeed match the billing address of my credit card. I did get the 9th digit needed for online banking. 
The rep took some more information and she said my credit card will work for my next billing cycle. 
I'm glad I can finally pay my bill. Thank you for your help.
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Not Jean-Pierre Blais

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If you want to get rewards from your credit card, and don't want to pay from your bank account, use Paytm until the issue is resolved (if at all.) Download it from the App Store or whatever Google's Store is.