Credit Card not accepted

  • 2
  • Question
  • Updated 10 months ago
I have been trying to pay my biil for 4 days now. I keep getting The transaction didn't go through. Please re-enter your information or try a different payment method. I tried paying using 611 and it says credit card not accepted. I have paid my bill using this same credit card and info last month with no issues??
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Jason King

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Posted 10 months ago

  • 2
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Goran, Mobile Master

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Have you tried in self-serve ? Did you recently change your address in self-serve or with your credit card company?
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Jason King

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Tried first in self serve no address have been changed anywhere and it worked in self serve last month
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Robert, Mobile Master

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If you tried and it still doesn't work, try with a different credit card if you have one. If not, The contact Koodo with the problem!