Credit card charged $15.01 called AIRTIME BARRIE

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  • Updated 3 years ago
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I call in and make a credit card payment...but they tell me my card declines the payment.  Then when i check my credit they charged me $15.01...I waited a few days a tried again.  Same thing. 

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Benjamin Morrison

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  • very frustrated

Posted 3 years ago

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Robert, Mobile Master

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Hello Benjamin. Do you have this money on your account? If not, I'd call Koodo and see what happened.
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Prepaid cards and bank transfers can take a few days to process apparently.

In any event, we can't help you here because we have no access to Koodo's account system. Calling them directly should clear things up.
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Bernard, Official Rep

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Ben, prepaid credit cards currently can't be used for our prepaid services. What I believe happens, I have seen it before, that RBC, the card issuer attempts the charge but doesn't go through. It takes them about 5-7 days to reverse the charge though. You will see it on your back on your card. You could certainly call the number of the back of the card and confirm with RBC as well. Thanks for your understanding.

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