Credit

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  • Updated 4 years ago
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: positive tab mention

I have a credit on my account. How can i get it back?
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Payton Lepage

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Posted 4 years ago

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Matthew Gosché

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If you are referring to a positive tab balance.. The only way to redeem that would be putting it towards a new device on your account or an 'upgrade' for short. Koodo does not pay out the positive tab balance. :)
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Daniel Gunn

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Hi Payton,

If you currently are not a Koodo customer you would need to contact customer service and request the monies being owed to you. If you're currently a Koodo customer then the credit will be applied to your next bill making it less.

If you need to contact customer service you can dial 1-866-995-6636 and press 0 a few times to speak with a rep. If you have a Koodo phone then you dial *611 and press 0 as well.

Hope that helps :)
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Payton Lepage

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Ok. so can you remove me from the mailing list then so i don't have to see that every moth plese? Thanks
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Daniel Gunn

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You will have to contact Koodo themselves, we're all simply Koodo customers like you would have been and we can't access your account sorry.
(Edited)
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Matthew Gosché

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We're not customer service. We are just regular people here to help. Daniel let you know how to contact customer service.
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Jason Smith

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Pretty much as a standard, retrieving money from a company is almost impossible. Usually the money would be used as a credit towards bill payments.

I have heard of money being returned through a long and tedious process but only in certain circumstances.

Good luck.
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Chad Burr, Mobile Master

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Except if koodo owes you money you'll get it back. Never had an issue with that
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John Lee

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If Koodo owes you money, they send it back. There hasn't been any problems with that with Koodo.

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