Credit

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Can you sell back a phone for credit? Or what is the warranty on phones that break through user-error? :(
Photo of Veyda .Aydinova

Veyda .Aydinova

  • 160 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Peter

Peter

  • 4,738 Points 4k badge 2x thumb
Which phone do you have and what happened to it?
Photo of Veyda .Aydinova

Veyda .Aydinova

  • 160 Points 100 badge 2x thumb
Iphone 4S- dropped it in the toilet
Photo of Peter

Peter

  • 4,738 Points 4k badge 2x thumb
When was the device purchased and is it under Applecare+

If the device is covered under Applecare+, you are covered for 2 accidental damages (there will be a processing fee).

You can also try to 'save' the phone by making sure it's powered off and leaving it in a bag of rice for a few days.

If this is doesn't work, some stores (not Koodo though) will purchase damaged phones...
Photo of Dennis

Dennis, Mobile Master

  • 196,100 Points 100k badge 2x thumb
You have to bring it to Apple and they can replace your phone for a fee.
Photo of Peter

Peter

  • 4,738 Points 4k badge 2x thumb
Apple is known to be generous at the Genius bar but I wouldn't assume they would give you a new phone for free.

Even with Applecare+, you have to pay a $79 service fee for accidental damage (up to 2 incidents)

https://www.apple.com/ca/support/prod...

This conversation is no longer open for comments or replies.