Creating as administrator by mistake?

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  • Updated 4 years ago
  • Answered
I have noticed a lot of people sign up for Self Serve and accidentally get signed up as an administrator and can't actually access their account and is stuck on the "change our email" page. This has happened to me when I first signed up and I still see people having this error occasionally.

How does this happen and how come it has been fixed yet?
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John Lee

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Posted 4 years ago

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Nabil, Employee

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Hey John,

Most of the time, this happens when a customer is trying to create his Self-serve account directly with his email address or directly with a second email address instead of using the link that we've already sent during the activation.

Thanks

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