Creating an account difficulties

  • 1
  • Question
  • Updated 2 months ago
I've been attempting to create an account for quite a while now and it kept saying that the email that I provided was already linked with another account. This could have been from one of my past phones, I've had the same email for a long time. I tried making two different emails just to try to sign in that way, but still isn't working! I was able to change my phone number on the self serve, but then it redirected me to a different page and said again that they will email me back if my account is confirmed and I wasn't able to sign back in. Now my phone is messed up and texting and calling isn't working at all. Please help me I feel as though I lost my account!
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Jamie Walsh

  • 70 Points

Posted 2 months ago

  • 1
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Paul Deschamps, Mobile Master

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You should have received an email with a link to create a self serve account.
Check all your email folders including your spam as it may have been sent there.
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David, Mobile Master

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If you have the message you describe, Koodo will need to delete the offending account. Contact them to straighten it out. I suggest a private message to their Facebook account or a DM to their Twitter account as being a better choice than a call to *611.