Crazy high bill?

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My airtime usage went over the limit and reached $50 so right then and there I changed to a plan that has unlimited minutes. The email I received confirmed that the new plan service was effective immediately. Now its been a few days and I just received my bill, it says Ive used $150 worth of extra minutes. This is BS. I am willing to pay for the $50 that I saw originally, but I am NOT going to be paying $150. Koodo you should be ashamed. Fix my issue or Im out.
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Tomor Sodnompil

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Posted 2 years ago

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Goran, Mobile Master

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Unfortunately, minutes are prorated when you switch plans. For example, since you were already over, and I you had 500 minutes and you changed your plan halfway through the month, then you would en up with only 250 minutes for use for the first 15 days, the overage would instantly become much bigger. In your case 100 dollars bigger. You can try calling 611 to ask to pay a reduced amount and explain your situation (might I suggest politely and without ultimatums) but keep in mind Koodo isn't obligated to lower the rate. You could try pointing out that there were no warnings about that and that it's not clearly stated that can happen.
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Tomor Sodnompil

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Why would the overage be bigger than what it is? The overage is supposed to be for my previuos plan. I changed it to a new one. Shouldnt they be billed seperately? It makes no sense what you're talking about. If it does make sense to you Im sorry but i think its an incredibly stupid system.
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Goran, Mobile Master

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I never said that I agreed with it. But what happened does indeed make sense in the context of the way it's setup happened like it "should." Just like with your first bill, If you change your plan part way through the month, then your alloted minutes get pro-rated. You were already over so it was going to be worse regardless. I never liked that minutes are pro-rated while data is not.
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David, Mobile Master

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Strikes me that purchasing the $20 Unlimited Anytime Minutes Add-on would be the better option in a situation such as this. Even if it does not fix the past overage in the month, it would prevent further accumulation of overages from the day it was added.  This should prevent pop-rating of minutes, as it is not a plan change.
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Tomor Sodnompil

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I had a $40 plan, why would I add another $20 to make it $60 a month instead of just changing it into $55 plan where I not only get unlimited minutes but also 2 GB of data where before I had 1 Gb? Also this "pop-rating of minutes" I dont understand what that is, I dont understand why its even there. Why isnt it just a simple process where the overage of my previuos plan is kept where it is and my new plan starts seperately from it? Why do i have to be penalyzed an extra $100 for Koodo's stupid system?
All major providers will prorate minutes as this is not new.  That is why most plans take affect at the new cycle for most companies.  It is easy to track minutes and it is up to the user to know this.  Limit daytime usage and call more during nights and weekends.  Lets say you have a 300 minute plan and decide to change 15 days in.  You would have 150 minutes from the original plan and pay on a per minute prorata on the additional minutes.  The new plan would take effect that day and would be charged prorata for the days on service.