Crack in S4 inlay

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Your sales associate Taylor at the Cornwall location said that this never happens: http://www.sammobile.com/2013/05/09/b... . He had the audacity to accuse me of dropping my brand new phone (Samsung Galaxy S4) which I had purchased an hour prior when i showed him the crack on my phone.
Photo of Zack Harley

Zack Harley

  • 70 Points

Posted 4 years ago

  • 1
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Well, it seems like a rare occasion so I can't really blame the sales rep not being aware. Did you actually show them the link you posted here? That said Samsung is the one that manufactured the phone, one would think a call to their customer service would result in sending you a brand new phone.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,372 Points 100k badge 2x thumb
Is yours a crack in the actual glass or is it exactly like that shown in the link you posted?
Could you post a picture of the damage so we can see exactly what your issue is? Thanks
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
The rep did nothing wrong in assuming what normally happens. Do you not realize how many stories reps must go through from customers who try and get warranty work done on phones they damaged themselves? It's a lot.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,372 Points 100k badge 2x thumb
Completely agree with Ahmad it's usually easy to tell if it is indeed a defect or damage if you've been around mobile devices alot.
Photo of HippieLongstocking

HippieLongstocking

  • 24,720 Points 20k badge 2x thumb
a phone also doesnt need to be dropped in order to get a crack on the screen, it could be due to pressure of it being in your pocket and as you sit down it pushes agasint the screen. also weather can play a factor as well if its too hard or too cold the screen can crack as well.
Photo of rikkster

rikkster, Mobile Master

  • 68,314 Points 50k badge 2x thumb
I suppose within an hour of purchasing a phone anything can happen. Although, in the photo examples provided by the OP, there is no indication of damage to the screen or the brushed aluminum trim. The damage appears on the polished plastic 'chrome' trim (inlay) and the plastic has cracked cleanly. There are no other discernible impact marks that I can see from the photo examples.

If the crack appears exactly as the OP's example photos, I'm with Chris on giving Samsung a call. If the chrome trim inlay were to look like the images below, then I would understand the sales associates' point of view.

http://www.sammobile.com/2013/05/09/b...

This conversation is no longer open for comments or replies.