couldn't log in, I didn't log with wrong password 5 times! I change my psw and log in again, still not work!

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  • Updated 4 months ago
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it didn't allow me log in. I didn't log with wrong password 5 times! Ten, I change my psw and log in again, still didn't not work!
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Carol

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Posted 4 months ago

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Paul Deschamps, Mobile Master

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I've had this same issue in the past, try deleting your browsers History, cookies and cache and then attempt it again. Don't know if this actually did anything to fix the issue but I was able to log in finally after that.
(Edited)
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Goran, Mobile Master

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If it doesn't work you'll need to get Koodo to reset your account. You can send a private message to Koodo via Facebook Messenger or DM via Twitter to get it sorted out
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Robert, Mobile Master

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You need to wait some time before logging in again I think because your account has been temporariy blocked!
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Carol

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Thank you, guys