Could not exit "Voice Mail" Stuck on " Options Message?"

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  • Updated 11 months ago
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Samsung S5 Neo. My wife checked her voicemail today for the 1st time in months. After deleting the 2 messages there, neither of us could figure out how to get out of Voicemail. The "Voicemail Options" message kept continually repeating. Scrolled to "STOP CALL" button, but it did not appear to do anything. Tried back key to exit voicemail and checked background apps for anything obvious. I don't have voicemail on my Neo so I was basically grasping at straws. Ended up having to shut down and restart phone. Obviously, there is an exit feature, but I never stumbled on it.  
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stillgolfing

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Posted 11 months ago

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Dennis, Mobile Master

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You mean your couldnt hang up?
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David, Mobile Master

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Voicemail retrieval is  simply a voice call; the prompts all come from the voicemail server. All you need do is hang up as Dennis said. All that should be present on the face of the phone is the dial pad.  Trying to use it as an App by pressing the back key will only confound things.
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stillgolfing

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@Dennis: Yes. However, I tried to help her after the fact. She insists she pressed 7 to delete the messages (and they were deleted) but the screen she showed me was not the standard phone screen with the keyboard and red hangup button. The voicemail options message was babbling away and on the screen was an elongated screensaver (dark trees or something like that) and if you scrolled down there was a long horizontal, dark green button with black caps that said STOP CALL.

I have tested repeatedly this past 1/2 hour sending messages from my phone and reviewing them on hers and I could not recreate that weird situation. The standard keyboard and hang up option were always displayed. Possibly she mistakenly pressed an odd key combo with her "holding hand (off + vol +?) and entered the Twilight Zone? Anyway, it appears unlikely to happen again.
(Edited)