Could not activate my Sim Card online

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  • Question
  • Updated 10 months ago
I could not activate my sim card. I was stuck at step 3 (base plan & Booster Adds-on where I cannot choose anything and couldnot move to next step. Have tried several times... What can I do now?
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Thu

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Posted 11 months ago

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Zamoro Fless

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I have the exact same issue as well. Couldn't find any help for this issue unfortunately :(
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Thu

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The worst service I've ever experienced. I have bought top up too. Can I return both of them?
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Zamoro Fless

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Not sure about that, but hopefully they solve the issue asap.
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Dennis, Mobile Master

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I'm escalating the issue to our Koodo contacts
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Zamoro Fless

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Appreciate the help Dennis!
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Thu

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Thanks. Can you update us the status? I really need a phone number and now cannot use it. it's suck.
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Dennis, Mobile Master

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They just flagged the prepaid team and they are investigating
I'm stuck in step 3 too
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Thu

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I just came to Koodo shop and use their phone to call their customer service team to activate my account. It's done successfully after 35 minutes call :((. You should do so and remember to tell them that you could not activate it online, otherwise, you will be charged.
Actually, I'm already done activating it. I used my aunt's phone and it worked for me
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Zamoro Fless

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Well, I'll do that! Thanks for the help!