Could I get a new phone case?

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  • Updated 2 years ago
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When I got my new phone I was given a deal on an otterbox phone case for $10 or something because i traded in my old phone. I got the Samsung S3 and they told me I can get a new phone case every 30 days with the receipt. I lost the receipt, it has been about a year now and my case is soo warn out I really need a new one but they are so expensive. Is there a way that they can still give me a new phone case without the receipt? Would the receipt be on thr system or something?
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Caroline McLachlan

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Caroline,

Use the otterbox warranty system. They will ask the purchase date (an approximate date works) It costs slightly under 4$ per item (You would do 1 claim for the hard shell and a separate claim for the slipcover). Follow the instructions there, and they will send you out a new case within no time! 
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Caroline McLachlan

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Oh wow that is wonderful! I put in an order so I'll just have to wait and see :D thank you sooo much!
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Mathieu, Mobile Master

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No problem! I've done a few claims myself and I never had any issues with it! 

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