Could have better customer relations

  • 1
  • Idea
  • Updated 1 year ago
Didn't receive a tx when I'd reach my limit but did receive a msg saying I was charged $500 for overage.Telus might be getting my business again.customer relations?
Photo of carolee


  • 70 Points
  • dissapointed

Posted 1 year ago

  • 1
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

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Sounds like you either turned off your notifications, or you're not actually on a shock free plan.
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Mayumi, Mobile Master

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$500 overage for talk or data?
Either way, it's a lot of minutes and MB...   You didn't check your usage before it get this much over?
Photo of Ranjan

Ranjan, Official Rep

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Hi Carolee - does your phone number end in 55? (That's the only account I can find that matches your email). If so, you have no outstanding balance at the moment and I don't see a single bill over the past year that comes close to that amount. The August 2016 bill was indeed higher than normal, but that was because you chose to pay off your outstanding tab balance.

Also, as Timo suspected, you're currently not on a shock-free data plan (SFD), so you only get notifications when you reach 50% and 90% of your monthly allotment, but don't get a notification nor cut-off when you reach 100% as the SFD plans do. If you'd like to switch to one of the newer SFD plans, take a look at the Koodo website to see if there's a plan that better suits your needs.