Could a representative please look into my account?

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I upgraded to the Essential Phone, received bill credits. Sent the phone back through the estore because it was not performing well at all. My account is all cleared up. I received a message the other day about my bill. Went online because it was crazy low! Checked it out and they are still taking the bill credits off even though I no longer have the Essential Phone. Would rather not have to pay for these bill credits in the future so would like to get this straightened away soon. Just wondering if a representative could look into this and let me know.
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Jenny Kaiser

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Posted 3 weeks ago

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Bernard, Official Rep

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We will look after this Jenny. 
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TJ Smith

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ladies and gents, we have a true citizen of Canada. 

Make sure they take the bill credit back now rather than having to pay it back in 6 months when you already 4got about it.
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Jenny Kaiser

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Lol I'd just rather have everything fixed up onto my account now instead of a future bill of $100 for the credit that they kept giving me. Honesty is the best policy.
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Bernard, Official Rep

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Continue to live life by those principals Jenny!!! :-) That’s the way for a better world for all of us.

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