Cost of Damaged Loaner Phone

  • 1
  • Question
  • Updated 5 years ago
  • Answered
What is the estimated cost of returning a broken loaner phone? (HTC One V) Is it possible for me to just buy the phone at the $75 refurbished price?
Photo of vickimac


  • 90 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of PZABOY


  • 5,142 Points 5k badge 2x thumb
you will have to deal with them directly, most likely since its a cheap phone you will just have to purchase it, can't see it being more then the refurbished price.
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
OP said that there was no deposit charge. It may be that there's legislation in Nova Scotia preventing Koodo from asking for a deposit.

I've had a similar experience years ago, albeit with Rogers. I had them send out my phone for repairs and they gave me a loaner (Nokia 5190), which I then lost. I had an old phone nearly identical to the loaner (Nokia 5125) and Rogers accepted that one instead of the loaner once I got my phone back.

Maybe Koodo will let you replace the One V yourself?
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
Hmm...That's definately something I'm going to look into at work about the legislation for NS and loaner phones. It's either that or the OP got an amazing rep at the time the loaner phone was given :)

EDIT: I have looked at some documentation about the repair process and loaner phones. I did not see anything in regards to a provincial specific rule about not being charged a loaner deposit. That could be due to the documentation being out of date or the amazing rep scenerio I mentioned above
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,506 Points 100k badge 2x thumb
Tyler, it's listed under 'b' for bill. I think it's under bill 65 for Nova Scotia. And I'm fairly sure that it will be a $150 charge for a damaged loaner smartphone.
Photo of Yannick


  • 44,018 Points 20k badge 2x thumb
Hi Tyler, please avoid to copy/past our internal documents :) Thanks!
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
deleted. thanks :)

This conversation is no longer open for comments or replies.