Copy o August 2011 bill

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Hi guys, I have a quick question I need a copy of my first bill at the beginning of the contract August 2011 How I can see it, the computer only allow me until September 2012. Thanks a lot.
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Martha Janeth

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Posted 4 years ago

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Zaphod Beeblebrox

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You can't. Koodo only keeps the bills for up to 18 months. If it is a legal issue, you would need follow a legal process for the police and/or courts to get such documentation.
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Timo Tuokkola, Mobile Master

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Pretty sure Koodo can have a copy sent out, but there will be a $5 charge for doing so, and you'd have to call in to request it.
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Zaphod Beeblebrox

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From that long ago?
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Martha Janeth

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Thanks
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Erin Wittke

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I have been calling in and requesting copies from 2012.. I started requesting in September 2013 it is now January 2015, and I am still waiting for them to send me a copy. They keep telling me it is on its way, and there is no reason that it should not be sent... And yet I still have nothing, and need it for a legal case..
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Mark Kokolsky

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I was pretty sure that companies were only required to keep invoices for the past X months. I know online they show 18 so im not sure If that's the number of months they are required to keep. I know they cant be expected to keep everything indefinitely.

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