Contract negotitions

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  • Updated 4 years ago
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When I signed up for a limited calling plan with koodo I was told that I would be able to check my airtime usage using self-serve online and by calling. It turns out that this is not true due to the type of phone I have. I asked at the kiosk in the mall where I first signed up and they told me that they could do nothing about this but that if I went to the customer loyalty section online, Koodo would be able to proceed with corrections. I can't find where to do this. Please help me.
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Josh McIsaac

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Posted 4 years ago

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Chris Petersens

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There is no customer loyalty section....everyone is treated the same way....which is good!!!! You never said what phone you have, maybe we can help you out if you told us.
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Josh McIsaac

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So I was misled both times I went to the Koodo Kiosk?
They told me that you would probably send me back to them saying that they had to deal with this in person. but that I should say "only customer loyalty can help me at this point".
My phone is an LG flip phone.LG91te05 Prl 8085
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Chad Burr, Mobile Master

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We don't have access to your account here. We're made up of customers like you. You're going to need to call in and speak with a rep, I'm not sure what corrections you're talking about however. Anyway be polite and calm and I'm sure you'll get a reasonable response
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Josh McIsaac

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So I was misled both times I went to the Koodo Kiosk?
They told me that you would probably send me back to them saying that they had to deal with this in person. but that I should say "only customer loyalty can help me at this point".
My phone is an LG flip phone.LG91te05 Prl 8085
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Chris Petersens

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Ok, and what stops you exactly from checking your airtime usage?
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Yannick

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Hi Josh, it seems that you are using a CDMA phone (without a SIM card). You should still be able to call *611 and listen to the airtime summary (option #2) though. Can you send us an email using this link: http://koo.do/YqucV0? That way we'll have access to your account. Thank you!

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