continue to be charged an extra 5.60 per month

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  • Updated 4 years ago
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hey there again...same problem as last enquirey. signed up for the $50 plan + tax and am being charged $61.60 again! This bill should continually be $56 as far as I can understand in the contract! My data usage as far as I know was supposed to be unlimited as well as texting and Canada wide calling..... In any case I use very little data and am wondering why I continue to be charged the extra monies!
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alb Alaric

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Posted 4 years ago

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Myke

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Did you look at page 3 of the bill to review the charges?
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Timo Tuokkola, Mobile Master

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Koodo has not offered a plan with unlimited data since standard data rates were per page instead of per MB (roughly 6 years ago). To the best of my knowledge, they have also never offered a $50 plan with ANY included data. From the sounds of it, you are on a $50 plan with pay per use data, which would mean an extra charge of $5 for the first 25 MB of data used. Since I cannot view your account details,though, you would need to call in to confirm this.
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Ahmad

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Timo, what are you talking about?.....

There is one being offered RIGHT NOW and Koodo has offered one for the past at least two years (a $50 plan with data included). alb, I suggest doing what Myke said and checking page 3 of your bill
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Timo Tuokkola, Mobile Master

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Still, if, as the op implies, he does indeed have unlimited texting and unlimited minutes, there is no way he is on the $50 data plan.
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alb Alaric

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I do have $50 dollar plan...+ taxes. it includes unlimited cross Canada texting and calling and was supposed to include unlimited data! as it turns out iam only getting 25kB included but they are still charging me $5.60 for some reason...iam not using 25 KB of data per month! The $5.60 was removed from my last bill after talking to an op and she could not explain why I was getting the charge as well! I was under the impression the problem was rectified but voila the charge appears again!...Ive got the contract right in front of me as I type this. also the last time I wrote in they called me...am I in a different forum?
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Timo Tuokkola, Mobile Master

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You are not writing to koodo here, you are posting this on their public forum. To email koodo, you need to go here: https://secure.koodomobile.com/accoun...
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Myke

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Ahmad, Timo is right. I just checked our expired plans, there has been not $50 rate plan that's included data where the airtime is unlimited.
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Chris Petersens

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If you post the 3rd page of your bill(minus your personals) we could tell you pretty much what you are getting charged. 99% likelihood that it's not an error.
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Chad Burr, Mobile Master

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What tab level are you on?
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Moto G

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Alb - with no tab, or a small tab in Ontario $50.00 gets you 1000minites, unlimited evenings and weekends 5pm, unlimited text&picture, unlimited incoming calls, unlimited family calling, 1G data. This is a limited time OFFER.
(Edited)
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tshooz

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I assume that you are probably on the $50/month Talk and Text plan with Pay Per Use Data. Since you use little data you would be charge $5 for less than 25MB and with taxes it would come to about $5.60.

Just a wild guess here.

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