Contact number on Sherwood Park store incorrect

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
https://www.koodomobile.com/find-nearest-store?INTCMP=KMNew_FooterLINK_Stores_Stores  shows the contact number as 780-417-1101 but it is a fax . and getting through to you by the toll free is difficult to say the least.. and you say you charge a fee for changes made to an account over the phone. I was planning on getting a new  phone but now not so sure ....

Photo of John Neilson

John Neilson

  • 120 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 80,958 Points 50k badge 2x thumb
We'll definitely fix that if it's incorrect John. Are you already with us and thinking of renewing or you are just planning on starting with us?
Photo of Chadwick

Chadwick, Mobile Master

  • 33,092 Points 20k badge 2x thumb
Not getting a new phone because of a long call wait time with Koodo is kind of silly as all things account related can be done online besides a few small and rare things. If you pay your bill and don't have alot of billing inquiries usually, than calling in will not be a thing you do alot. We hope you stay
Photo of John Neilson

John Neilson

  • 120 Points 100 badge 2x thumb
I havent had many dealings with Koodo yet as I am not a customer yet
but .. Chad .. I would not call a customer concern "kind of silly"... some might take it personally.. and I have been in a call center for over 12 years myself and know that small things can somtimes lead to a lost customer ..
all that being said ....
I found out that the number for our local center in Sherwood park defaults to a fax number if its too busy..
Hopefully I will not have to call in for those small and rare things .. and I do plan on getting a Koodo .. I just wanted to know what information I needed to bring with me when opening  up a new account and having a phone ported... I dont have a physical bill and my printer is not working.... so Im hoping an account number for Rogers is sufficient .. dont want to waste a trip ..
Photo of Chadwick

Chadwick, Mobile Master

  • 33,092 Points 20k badge 2x thumb
I wasn't down playing your concern don't worry. This forum is about opinion which we all have.

To open an account just bring 2 pieces of government issued ID and you will be good to go. Yes an account number should be sufficient to port your number I believe as I haven't done it personally.

Best of luck at Koodo
Photo of John Neilson

John Neilson

  • 120 Points 100 badge 2x thumb
Thanks and Koodos to the staff at the Sherwood Park location... great staff , good service ... got my sim and plan set up ... so far so good...
Photo of John Neilson

John Neilson

  • 120 Points 100 badge 2x thumb
Never mind... found out that the number defaults to a fax line if they are busy
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hey John,

Have you taken a look at the rates and phones available online? We can definitely give you a hand here for any questions you might have about the rate plans and phones. 
Photo of Dennis

Dennis, Mobile Master

  • 196,488 Points 100k badge 2x thumb
These links should help.  Also if you want to use your Rogers phone on Koodo you may have to unlock it for use with other carriers first.

http://help.koodomobile.com/getting-started-with-koodo/moving-your-number-to-koodo-new/how-do-i-move...

http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/do-you-perform-a-credit-c...