contact koodo service

  • 2
  • Question
  • Updated 2 years ago
  • Answered
how do I contact koodo with email
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jay park

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Jay,

What do you need assistance with? We can most likely assist you right here in the community!
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Mayumi, Mobile Master

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And please post it using this link.  So you will receive more helps a little quicker :)
https://community.koodomobile.com/koodo/topics/new
(Edited)
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Michael St Germain

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I was one day late on renewing my prepaid service. So when I did ,I changed my plan at the same time and it keep sending me to customer services saying wait time was 30 to 40 minutes would you like Koodo to call you back and I said yes. Two hours later I called back with a wait time of over 1 hour and never got a call back.
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rikkster, Mobile Master

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You should be able to find out what's going on by logging in to your prepaid self serve account. If you recently added funds, there may be a credit on your account waiting to be applied to the new base plan. There has to be enough funds available to cover the cost of the new base plan, plus tax.
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Michael St Germain

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Funds in account . They told me ( because I had no service there was no way of contacting me , I lost more than a few days of work.)
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Michael St Germain

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I am just unhappy because they told me they would call me back and never did and gave me a lame excuse. Just because I am prepaid I don't deserve total customer satisfaction.
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jay park

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Hi Thanks,

I consider to buy LG G4 medium tab $15 and get $40 plan. How much will the monthly charge? It will be $55 plus hst? that's? Is there any hidden fee such as connection fee?
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Chadwick, Mobile Master

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No connection fees. Tab will be 15 a month plus your rate plan
(Edited)
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Mathieu, Mobile Master

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Hi Jay

Here is a quick cost estimator for the G4 and the tab medium.
(Edited)
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jay park

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Thank you so much it is very impressive 
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Mathieu, Mobile Master

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Not a problem! Thanks for the feedback!
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jay park

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I have another question.

I am using a Chatre phone now.

When I get a Koodo phone, how can I get an old number from a Chatre phone.

I think, I will stop a Chatre phone and wait for few days to change old number?

If I change to old number, how much it will be the service charge to change old number?

Thanks
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Mathieu, Mobile Master

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Jay,

If you want to keep your number do not close your Chatr account! Simply go to your nearest Koodo kiosk and when it comes to selecting a phone number tell them you want to port from Chatr. They will be able to bring the number from Chatr to Koodo and when that is done, your Chatr account will be automatically closed. What I typically recommend is to call your old company about a week after the port has been completed and confirm with them the account has been closed.
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jay park

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Really? wow Awesome! Thanks a lot.

Have a good weekend!
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Mathieu, Mobile Master

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You as well Jay! Welcome to Koodo! Come back to the community any time you may have questions!