What is the number for client care?
Telephone and email contact methods are contained in the 'Contact Us' section at the page bottom. You can also dial *611 from your phone, or send a Private Message from Koodo's Facebook Page, or a DM to their Twitter Account. Asking here, as Camilo_A suggested often garners the fastest response, or information on how to speed your inquiry if the community can't offer a solution.
I contact Koodo last nite and spoke with CSR ' Angel ' , she was very helpful , knowledgeable and helpful , I would rate her as a 10+ ...I hope that you really appreciate her she is a fantastic team member and I hope that you receive this email and message.....Louise Morin