Contact client care

  • 1
  • Question
  • Updated 1 month ago
  • Answered
What is the number for client care?
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Lindsay June

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Posted 3 months ago

  • 1
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Hi there!

Is there something we could do for you here?
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Mandy Crane

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Told my number isn't activated and to call client care. Problem is I have lost access to the original email used when bought the phone as well forgotten the password or info. As far as I know all the payments for bills are up to date as they are done credit card. The ref # given doesn't work. Wi-Fi in my location is not good so I can't contact Koodo in that form.
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Goran, Mobile Master

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Can you please start a new thread? How long have you had your number but it's not activated for? Sorry that doesn't make much sense with you saying all the payments are up to date. If you don't have any access to your self-serve you can contact Koodo to get it reset. If your internet is good enough for here, it's good enough to send a private message to Koodo via Facebook Messenger or DM via Twitter. Or you can just call 611 if it's that's bad. Then you can use an email that you do have access to.
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Barbara Belliveau

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I would like to make my husband an administrator so that he can make changes to the account.
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Log in to self serve. Click on my profile then role management. That might be what you are looking for.
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David, Mobile Master

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Telephone and email contact methods are contained in the  'Contact Us' section at the page bottom. You can also dial *611 from your phone, or send a Private Message from Koodo's Facebook Page, or a DM to their Twitter Account.  Asking here, as Camilo_A suggested often garners the fastest response, or information on how to speed your inquiry if the community can't offer a solution.
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Mandy Crane

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Thank you the issue has been solved.
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Louise Morin

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I contact Koodo last nite and spoke with CSR ' Angel ' , she was very helpful , knowledgeable and helpful , I would rate her as a 10+ ...I hope that you really appreciate her she is a fantastic team member and I hope that you receive this email and message.....Louise Morin
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Goran, Mobile Master

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Thank you. A rep here will have seen this and passed on the praise. Have a good night!