Constant error messages for new Koodo customer

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  • Updated 4 years ago
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I just moved to Koodo from Telus a few days ago.

Downloaded the app on my iPhone 5s - I keep getting:

"Error - we are unable to process your request. Please verify the information and try again."

I've signed out and back in again..same error - and I just want to track my data usage.

Is this because I need to go through one entire billing cycle first?

The Telus app is the same - so I just assumed it would update my usage automatically....bad assumption?

Thank you!
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Melipoo

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  • anxious....as I'm constantly tracking my data usage:-)

Posted 4 years ago

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Dennis, Mobile Master

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Are you able to sign into Self Serve on a computer?

I assume you are connected to cellular data or wifi when you are using the app
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Melipoo

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Yes I am.

My issue is with the iphone app - everything seems fine when I log into self serve through a regular web browser.
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Myke

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You would need to set up your Koodo Mobile Self Serve account first.
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Melipoo

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I already have
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Dennis, Mobile Master

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Try removing the app and reinstalling

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